Tag: poor customer service

Columnists Alert: It’s Not About You; It’s About Them

Dave Lieber

By Dave Lieber Fort Worth Star-Telegram Columnist During the summer, I celebrated an epiphany in regards to my column-writing life. I say celebrated because an epiphany – a sudden insight that changes the way you view the world – is something every columnist needs at least once a decade. If we are the same columnist…